FAQ's
Here are the most commonly asked questions that we hear about our store:
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Am I able to make a refund?
Yes! Our refund policy lets you return your product within 14 days of its arrival. Just reach out to us and we'll help you with the approval process or visit our Refund policy page for more details.
When should I expect my plushie to arrive after placing an order?
Your order will be processed within 1-3 business days and shipped to your doorstep in 9-17 business days depending on location.
Do you ship internationally?
Currently, we only offer shipping in the U.S. and not international shipping, but we're actively working on expanding our reach. To stay updated on future developments, sign up for our email newsletter.
Is there any shipping costs?
Nope, there are no shipping charges, so there's no need to concern yourself with extra costs.
Am I able to track my order?
As soon as your order ships, you’ll get a tracking link via email.
You'll be able to follow your plush's journey all the way to your front door!
My plush has arrived damage, what should I do?
Oh no, that’s not okay!
If your plushie shows up injured, snap a few pics and email us within 7 days.
We’ll make things right.
If my plush ends up getting too dirty, how should I go about cleaning it?
We recommend spot cleaning with a damp cloth and mild soap.
Avoid tossing it in the washer — it prefers gentle spa days, not spin cycles.
Is this a plushie or a pillow?
Great question, but we're clueless! This little fella is as cozy as a pillow and cute as a plush toy. That's a riddle only you can solve!
Can I contact via phone?
We’re a small (but mighty) team and don’t offer phone support at this time.
The best way to reach us is through email at:
We usually respond with 24-48 hours.